| WTS Tax Legal Consulting - Tax Management Tools |
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I created high-fidelity prototypes for several tax management tools. The prototypes have been used to demo/sell to potential clients (including Allianz, Henkel, DPDHL, etc.) and to develop into actual products (i.e. Country by Country KPI reporting tool).
Methods:
Stakeholder interviews, requirements analysis
Deliverables:
Tax Management Cockpit (high-fidelity interactive prototype)
WHT Manager (high-fidelity interactive prototype)
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| WTS Tax Legal Consulting - Country by Country KPI reporting tool |
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I provided complete product ownership/management and UX design
Methods:
Stakeholder interviews, requirements analysis, functional documentation writing, project management (task creation, effort estimation, sprint management)
Deliverables:
High-fidelity interactive prototype (Initial version designed for use on both desktop and mobile devices)
High-fidelity interactive prototype (Final version integrated as a module into the existing product suite)
Documentation: Sample 1 (PDF), Sample 2 (PDF)
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| IHR Office Service - Call center application
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Deliverables:
High-fidelity interactive prototype, High-fidelity annotated prototype (mobile web app) |
| Ex-Trade - Online trading platform for egg and egg product wholesalers |
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Methods:
Usability inspection, user interviews, stakeholder interviews, user needs analysis
Deliverables:
High-fidelity interactive prototype |
| Oracle Commerce - Experience Manager |
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The objective was to add a WYSIWYG view to the existing form-based UI to take it easier for merchandisers to configure their online store content-triggering rules and immediately see the results of their changes.
Methods:
Stakeholder interviews, user needs analysis
Deliverables:
Proof of concept interactive prototype |
UX Process, design knowledge base, procedure guides & deliverable templates
astoundcommerce.com |
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I provided SysIQ with a documented UX process (including procedure guides for various UX activities), an extensive library of design guidelines, and a set of UX document templates for delivering to clients.
Methods:
Analysis: existing process review, stakeholder interviews, best practice research
Deliverables, guides & resources:
UX process diagram, stakeholder interview guide, site evaluation toolkit, sample shopper surveys, persona creation toolkit, sample personas, Ecommerce UI design pattern library, UX requirements
Deliverables, document templates:
Evaluation report, persona, UX scorecard, conversion funnel analysis, task flow diagram |
Materialise "OnSite" online quoting and ordering web application
materialise-onsite.com |
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Materialise OnSite is an online application that allows customers to order physical prototypes by uploading their 3D model files. I led the user research and UI design phases in the complete redesign of the site.
Methods:
Analysis: competitive analysis, stakeholder interviews
User research: contextual interviews, phone interviews
UI evaluation: usability testing (lab and contextual), usability inspection (guideline and scenario-based)
UI design: sketching, iterative design and validation with stakeholders
Deliverables:
Best practices presentation, usability evaluation report, personas, prioritized user requirements, UI wireframes, task flow diagrams, UI Documentation
Insights:
It helps to have one team/person do user research and design to eliminate the need to transfer knowledge from research to design phase. Not all questions that came up during design could be answered using personas and requirements documents, but were easy for me make a decision "on the spot" because I was so familiar with the users.
Contextual interviewing/usability testing produced better results than interviewing/testing out of context. During in-context interviewing and testing I saw the users' actual workflow from 3D model to placing an order; the participants showed artifacts which in turn jogged participants' memory, eliciting more comments about their past experiences with the application.
Feedback:
"We are very happy with the result of the new Materialise Onsite and it brings us the results we were expecting: since the new launch we see an increased number of customers coming to the site and also ordering." - Jurgen Laudus, Director, AMS at Materialise, NV
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Materialise Magics RP
Product info |
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Magics is a complex desktop software product that enables user to import CAD files, repair/optimize and make small design changes to them, and export the finished 3D models as production-ready STL files.
Methods:
Analysis: stakeholder interviews
UI design: UI screen designs
Deliverables:
UI screen designs, written recommendations and oral consultations to application engineers and product managers
Feedback:
"Paul introduced me in world of UX. He was kind of a teacher for me. We worked together on improving user expirience for one of Materialise leading products. I enjoyed work with Paul; also I appreciate his professionalism and dedication." - Oleksandr Mysiura, Application Engineer / Business Analyst
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Materialise eTools Online Management Tool
Internal web-based application
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eTools Online Management Tool is a Web-based application used by IT personnel to monitor the status of different servers and components that process 3D prototype files before they're sent to 3D printing machines. My role was to validate the initial mockups with users and develop them into a set of documented wireframes.
Methods:
Analysis: stakeholder interviews
User research: contextual interviews
UI design: sketching, iterative design and validation with users and stakeholders
Deliverables:
Personas, UI wireframes, UI documentation
Insights:
Assumptions must be validated by user research. We originally belived that designers would be interested in the tool. User research showed early on that designers didn't need any of the tool's proposed functionality. We were able to drop the designer persona and focus the UI's design on the needs of the remaining two personas.
Showing work-in-progress designs to potential users yields valuable insights. One advanced user suggested that we not only show a status diagram, but also include a sortable status table listing all errors and warnings. This is something that we did not think of when analyzing the personas we created for this product.
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Tochka.net Web Portal
tochka.net |
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Methods:
Analysis: competitive analysis, stakeholder interviews
UI evaluation: usability testing, usability inspection
UI design: sketching/wireframing, rapid iterative design and evaluation (RITE)
Deliverables:
Personas, user scenarios, UI wireframes, annotated UI wireframes, UI documentation
Insights:
It helps to be user-centered, even when no user research data is available. For example, "best-guess" user scenarios provided a useful starting point for generating requirements for version 1.0 of the city guide section on tochka.net (afisha.tochka.net).
Innovative solutions don't just happen by accient but by carefully analyzing user needs and identifying/eliminating stakeholder biases.
Innovative solutions require multiple design/develop/test iterations. The chronoscope visualization went through an internal review and a user test to become "live"-worthy.
Solution highlight:
The "Chronoscope" grid for the movie section of afisha.tochka.net that displays a graphical representation of the movie showtimes by movie and theater.
Feedback:
"Paul is a passionate expert information architect who combines a number of significant approaches to end users with a remarkable understanding of how technology can be used to meet their expectations. I've had the pleasure of working with Paul on the entertainment site creation at Digital Ventures. I would like to say that his professionalism and dedication allow him to find unique solutions which other experts still draw on." - Maiia Syta, Marketing & Project Manager
"Paul is a great professional with deep knowledges in UX and Human Factors. And He use these knowledges effectively in real projects. Paul's exclusive feature is creating deeply thought-out solutions" - Andrej Voropaj, user experience expert, business analyst
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Kanal Ukraina Web Site
kanalukraina.tv |
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Methods:
Analysis: competitive analysis, stakeholder interviews
UI design: sketching/wireframing, iterative design
Deliverables:
Proposal UI wireframes, UI wireframes, UI design documentation
Solution hightlight:
The extra large video player and a video archive section on kanalukraina.tv lets visitors assemble playlists of episodes from their favorite shows thereby effectively creating their own version of the channel online.
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First Ukrainian International Bank Web Site
pumb.ua |
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Methods:
Analysis: competitive analysis, stakeholder interviews
UI design: sketching/wireframing, iterative design
Deliverables:
Proposal UI Wireframes, UI wireframes
Solution hightlight:
The deposit seletor visualizes the available terms (statically) for each deposit product and the returns based on the term selected by the user (dynamically), highlighting the best deposit product. The users can see the most profitable deposit product for their preferred term by simply sliding the term indicator bar.
Feedback:
"It is my pleasure to recommend Paul as professional, non-standard thinking person and great team player. His usability-related contribution to a number of projects was very significant." - Sergey Gapochenko, New Business Director
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Fidelity Investments - Fidelity Familty Office Services Workstation
Networked application with a desktop (.Net) frontend |
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It's one of the tools used by Family Office managers to provide custody, brokerage, and investment services, as well as reporting and administrative capabilities, to family offices. I was responsible for all IA and UI design work to support maintenance releases (creating new application screens, visualizing changes/fixes, etc.)
Methods:
Analysis: stakeholder meetings/interviews, documentation review
User research: observing live usability testing, usability evaluation report review
UI design: UI screen designs
Deliverables:
Pixel-perfect, production-ready UI screen designs |
Neoscape Floorplan Visualizer
Internal application concept |
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The visualizer lets customers learn more about the property, including property layout, views, building floor layout, apartment floorplans/amentities/availability, etc. and filter available apartments based on a number of different criteria. I designed version 1.0 of this brand new product.
Methods:
Analysis: stakeholder interviews
UI design: sketching/wireframing
Deliverables:
annotated wireframes, design specification outline
Solution hightlight:
The target platform display capabilities are utilized to allow the user to view and manipulate the property overview, the floor plate, apartment filters, and matching listings all on a single screen. This makes switching between different buildings and floors--a common task--much easier. |
Dealer.com Universal Car Configurator
Web-based application concept |
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The big challenge here was to design a car configuration tool that could handle any car manufacturer, make and model (including different ways of packaging options, presenting trims, etc.). My role was to create from scratch version 1.0 of this potentially commercializable product.
Methods:
Analysis: stakeholder interviews, competitive evaluation
UI design: sketching/wireframing, UI screen designs
Deliverables:
UI screen designs |
Dealer.com DNA
Internal web application / intranet |
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DNA is a centralized web application that allows Dealer.com staff to catalog clients and leads, manage support-related tasks (i.e. support tickets, messages, etc.), administer client web sites (i.e. turn features on/off, add/remove content, etc.), and so on. My role was to find out how it could be improved.
Methods:
UI Evaluation: usability inspection
User Research: contextual interviews, surveys
Deliverables:
simple personas, complete UI flowmap, usability inspection report with UI improvement recommendations and a partial ROI analysis |
Dealer.com Control Center Tutorial
Proprietary, web-based application |
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Control Center is the administrative backend for a fairly complex inventory and lead management web application used by car dealers.
I created the tutorials by annotating screen captures and recording audio narrated by talent from a local radio station.
Tools:
Sound recording: Adobe Audition
Production: Qarbon ViewletBuilder
Deliverables:
Sample tutorial section (no audio) |
Usability testing for various clients
Dealer.com (multiple client sites),
UVM School of Business Administration,
CollegeMenus.com
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Deliverables:
Usability testing reports
Feedback:
"Paul has an amazing ability to see web interfaces through the eyes of the users and pointed out the things that have we have not been able to notice. Through Paul's consultation with the School of Business Administration, we effectively anticipated and corrected user interface issues before we rolled out our new web site. His timeliness of meeting goals kept our team on track and focused. We are very pleased the work Paul has done for us and look forward to working with him in the future." - Tom Chittenden, University of Vermont School of Business Administration
"Working with Paul has been a productive and pleasurable experience, both professionally and on a personal level. Paul's usability testing provided us with valuable insight into how our customers really use our site. We were able to leverage our limited web site budget by focusing on improving the features that gave users the most trouble." - Ken Braverman, President, CollegeMenus.com |
Usability inspections for various clients
Neoscape,
The JourneyMasters,
SMC Corporation (E-Tech configuration tool),
Premieragendas,
Dealer.com (multiple client sites),
Conversionruler.com,
Performbetter.com
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Deliverables:
Full usability inspection reports (25-35 pages long, like the Starbucks demo report), and first-look usability inspection reports (8-12 pages long)
Feedback:
"I've hired many UX people over the last several years. Like most really good people working in this field, Paul demonstrates an acute awareness of the needs of the user. What sets his assessments, reports, and recommendations apart from others I have hired is his seamless inclusion of correlative visual design, interface design, and strategic elements in his site reviews and recommendations. In short, Paul's reports go beyond identifying usability issues and touch on issues and observations that affect user motivation and engagement as related to implementation of site business goals. It's been said before (It's not "can they use it," but "WILL they use it"), and this is the full-package approach Paul takes. Everything falls into place, right down to the fact that his presentations are well designed, an area often passed-over by many User Experience people." - Brian Bram, Director of Creative Services, Bramster |
John Hancock eCase Management
Internal web-based application |
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eCase Management was version 1.0 of the $12 million system that finally replaced the paper-based workflow for underwriting insurance policies at John Hancock Financial. I was charged with putting a "face" on this highly-complex system, working mostly off of requirements documents.
Methods:
Analysis: documentation review
UI design: UI screen designs
GUI programming: HTML, CSS, JavaScript
Deliverables:
UI screen designs (static), (D)HTML for all screens, style guide
Feedback:
"Paul, eCase launched and everyone loves it. I hear all the time how easy it is to use and how much the users rave. It was such a big success that I think we've outdone ourselves for the future. Now everyone will expect super terrific UI's on their applications. I'll tell you, that UI was all you and I'm very happy to have worked with you." - from an unsolicited email by Tige Quintina, eCase project technical lead |
T.net equipment/room reservation system.
Internal web-based application |
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Methods:
Analysis/other: stakeholder interviews
UI design: UI screen designs
GUI programming: HTML, CSS, JavaScript, VBScript
Deliverables:
UI screen designs, (D)HTML templates for all major screens
Feedback:
"Having worked with Paul before, I knew I couldn't go wrong bringing him on this project. The quality of his work was superb and his commitment to the project's success unwavering. Paul really took charge of the project by going beyond his initial role by not only designing the screens, but also creating HTML templates and scripting several of the more challenging interactive elements. I was very pleased with Paul's involvement and would work with him again in a heartbeat." - Yuriy Shiyanovskii, T.net technical lead
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